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Refund Policy

We want you to be fully satisfied with IPTVmojo. This policy explains our approach to refunds and how we resolve issues fairly.

Last updated: June 2025

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1. General Refund Policy

Due to the digital nature of IPTV services and the immediate delivery of access credentials, IPTVmojo subscriptions are generally non-refundable once credentials have been delivered to your email address.

This is why we offer a free 24-hour trial — so you can verify compatibility and service quality before making any payment.

2. Exceptions — When Refunds Are Considered

We review refund requests on a case-by-case basis. Refunds may be considered in the following circumstances:

  • A persistent technical issue that our support team is unable to resolve within a reasonable timeframe
  • Credentials were never delivered and the issue cannot be resolved
  • You were accidentally charged twice for the same order
  • The service is completely unavailable in your region and no workaround exists

Refunds are not issued for:

  • Buffering caused by your internet connection quality or speed
  • Incompatibility with a device you did not confirm compatibility for before ordering
  • Change of mind after credentials have been delivered
  • Subscription expiry — unused time is not refunded
  • Accounts suspended for violation of our Terms and Conditions

3. How to Request a Refund

To request a refund or report a persistent technical issue, contact us via:

Please include your order email address and a description of the issue. Our team will respond within 24 hours and work to resolve your problem before processing any refund.

4. Processing Time

Approved refunds are processed within 3–7 business days. The time for the refund to appear in your account depends on your payment method and financial institution.

5. Chargebacks

Filing a chargeback without first contacting our support team will result in immediate account termination. We encourage you to contact us first — we are always willing to resolve issues fairly.

6. Contact

For refund requests or billing questions, contact us at info@iptvmojo.com or via our contact page.